Privacy Policy

At JC Tree & Grounds Maintenance, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

Who We Are

JC Tree & Grounds Maintenance provides professional tree surgery and grounds maintenance services across the West Midlands and Warwickshire.

For the purpose of data protection laws, we are the “data controller” of your personal information.

Information We Collect

We may collect and process the following information:

Your name, address, email address, and telephone number
Details about your enquiry or the services you request
Information provided through contact forms, emails, or phone calls
Website usage data (such as IP address, browser type, and pages visited)

How We Use Your Information

We use your information to:

Respond to enquiries and provide quotations
Deliver our services to you
Manage bookings and communicate with you
Improve our website and services
Meet legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual obligation – to provide services you request
Legitimate interests – to operate and improve our business
Legal obligation – to comply with applicable laws

Data Sharing

We do not sell or trade your personal data. We may share your information with:

Trusted service providers (e.g., accountants, IT providers)
Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Your data is only kept for as long as necessary to fulfil the purposes outlined in this policy.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings.